Last Updated: 5/5/2026

Brookstone Terrace Assisted Living & Memory Care (“Brookstone Terrace,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or communicate with our team.

1. Information We Collect

When you interact with our website or contact us, we may collect:
– Name
– Phone number
– Email address
– Information about you or your loved one’s care needs
– Any additional details you choose to share

We collect this information when you:
– Fill out a form on our website
– Request information or schedule a tour
– Contact us by phone, email, or text

2. How We Use Your Information

We use your information to:
– Respond to your inquiries
– Schedule tours and provide information about our communities
– Communicate about care options and availability
– Follow up regarding your interest in our services
– Improve our services and communication

3. Calls and Text Messaging (SMS) Communication

By providing your phone number through our website or by contacting us, you consent to receive calls and text messages from Brookstone Terrace team members and/or approved communication systems.

These messages may include:
– Follow-up regarding your inquiry
– Scheduling and appointment reminders
– Information about our services and availability

Important:
– Message frequency may vary
– Message and data rates may apply

You can opt out of text messaging at any time by replying STOP to any message or contacting us directly.

4. How We Share Information

We do not sell your personal information.

We may share your information with trusted third parties only as needed to operate our business, such as:
– CRM systems
– Communication tools
– Service providers supporting operations

These partners are required to keep your information secure and confidential.

5. Cookies and Website Data

Our website may use cookies or similar technologies to improve functionality and understand visitor behavior. This data is collected in an aggregated, non-identifiable way whenever possible.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. No system can be guaranteed to be completely secure.

7. Your Choices

You have the right to request access, correction, or removal of your information. To make a request, please contact us using the information below.

8. Contact Us

Brookstone Terrace Assisted Living & Memory Care
P.O Box 1682 Clemmons NC 27012
(336) 766-5000

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.